Enterprise Service Desk Air Force

The virtual enterprise service desk vesd is a client based application that allows the user to solve common issues and self initiate trouble tickets for e mail desktop laptop and mobile devices and will eventually include network software hardware and other user account capabilities. Washington afns a brand new version of the virtual enterprise service desk version 2 0 is now available on unclassified computer desktops on the air force network. The air force has been a pioneer in outsourcing the management of basic it capabilities to commercial providers via its enterprise it as a service eitaas program which began trials in the fall of 2018 other agencies and service branches especially in the defense department have followed in the air force s footsteps.

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Now the air force is starting to see the fruits of its efforts.

Enterprise service desk air force.

The vesd is an application on the desktop that empowers computer users to resolve minor information technology issues on their own no longer requiring users to call the enterprise service desk. Mark welsh has challenged every airman. The mesd collocated with the air force s enterprise service desk esd is the afms solution for providing initial service desk management in line with the one af one network construct and to meet the unique it intensive demands of our medical mission. The air force enterprise service desk is going virtual and joint base san antonio lackland will be the first to see it as it rolls out across the air force starting the end of august air force chief of staff gen.

Air force graphic by jan kays released. 10 feb 2015 vesd 2 0 rolls out air force wide a brand new version of the virtual enterprise service desk version 2 0 is now available on unclassified computer desktops on the air force network.

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